RETURN & CANCELLATION POLICY
How do I replace in case of defective item
All products sold at orolush.com are covered under our 15 Days Replacement Guarantee. Notify us of problems, fitting issues, damages or defects within 48hrs of delivery along with the product images by mailing us on firstname.lastname@example.org, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
1. By sending email to email@example.com with images of broken/defective/damaged products within 48Hrs of delivery. We need photos of the damaged/defective/different products received. Please mention your order number in the email.
2. After we review your return request, you will receive an e-mail with instructions on resolution or
return of your item. Please allow us three days to respond to your return request and provide
instructions on returning your item.
3. Once we approve the return request you have to pack the product for returning and our order
processing team will guide you for the further procedure of return.
4. We will arrange the reverse pickup from your given order shipping address.
5. Once we receive the return in our warehouse we will initiate the replacement or refund 48hrs.
The following products shall not be eligible for return or replacement under this 15 Days Replacement Guarantee:
- Any product is in used form.
- No Valid reason for return .
- Any product that exhibits physical damage to the box or to the product
- Any product that has been washed
- Any product not in its original condition
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally at the time of delivery
- Any product without a valid and readable serial number, our QC team will inspect the returned product in our warehouse.
How do I cancel an order on Orolush.com?
Cancellation before product has shipped:
- If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
- If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
- If you received the product and want to return the product contact customer care or mail to firstname.lastname@example.org, we will refund you.
- No returns of product after 15 days of date of delivery.
- Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
- In case damage product being received please contact customer care. Our customer service representative will guide you in preparing the return shipment and refund process.
- How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Orolush account in a form of Gift voucher or a cheque of equivalent amount will be sent to you upon request.